Core Program Manager

Core Program Manager

The Core Program Manager (CPM) is a demanding position that requires close coordination with nearly all Air Power Inc/Van Bortel Aircraft departments, including Engine Sales & Administration, Parts Sales, Shipping & Receiving, Avionics, Maintenance and Accounting.   

To be successful, the CPM must be highly organized so that cores are processed in a timely manner. 

The CPM’s duties & responsibilities include, but are not limited to, the following:

• Responsible for the training & oversight of department assistants.

Engine Core Management

• Manage the combined Engine Core receivable reports.
• Communicate with customers via email & phone as needed when engine cores have not been returned and the parent engine order was invoiced 80 days prior. 
• Notify accounting department to pay engine core invoices to the factories as required.
• Ensure Air Power’s accounts are credited from the respective factory once they have received a core.
• Request core extensions as needed.
• Coordinate with the other departments when cores are not returned.
• When problems arise, coordinate between Engine Sales Representative (ESR), factory and customer to resolve issue.
• Notify accounting department to invoice customer as needed.
• Ensure core serial number matches engine model declared.
• Notify factory of the RMA on the online portal.
• Update Air Power’s systems. 
• Notify customer of missing core parts and try to rectify the situation. 
• Invoice customers for missing core parts and coordinate with accounting to ensure these are paid.  Should parts eventually be returned, ensure Air Power received the appropriate credit.
• Immediately notify Engine Sales Manager (ESM) & General Manager in the event a customer notifies Air Power that a core will not be returned.
• Coordinate customer core credits & keep communicate the process with customers.
• Coordinate the import of all international engine cores back into the United States and track their arrival at the respective factory.

Spare Part Cores

• Manage the Parts Core receivable report.
• Manage Air Power’s core stock.
• File part claims with factory.
• Follow up with factory for parts credit.
• Manage core charge backs, rejected parts cores & invoice customer as appropriate.
• Handle customer questions or problems.

Key Performance Indicators (KPI)

The CPM will be required to maintain the following benchmarks:

• 100% of customers notified, in writing, of their core due date.
• 95% of international cores returned or resolved prior to 120 days.
• 95% of domestic cores returned or resolved (paid for) prior to 90 days.
• Manage factory core credits to ensure all credits due that are more than 90 days out have been sent to Air Power management.